Frequently Asked Questions
Everything you need to know about upgrading your home with Balterley.
What is the standard delivery timeframe for large furniture items?
Most large furniture items and bathroom suites are delivered within 5-7 working days. You will receive a tracking link and a delivery window notification 24 hours before arrival.
Do you offer a warranty on your bathroom and kitchen fixtures?
Yes, all Balterley products come with a minimum 12-month manufacturer warranty. Many of our premium ceramic and brassware collections feature extended warranties of up to 10 years.
What is your return policy if I change my mind?
We offer a 30-day return policy for unused items in their original packaging. Please note that for large freight items, a restocking fee may apply to cover the specialized transit costs.
Can I request material samples before placing a full order?
Absolutely. We offer swatch samples for our vanity finishes and tile collections to help you ensure the colors and textures perfectly match your home's aesthetic.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Clearpay for larger home renovation projects.
Are your products suitable for professional installation?
Yes, our products are designed to meet standard UK and international plumbing and building regulations, making them straightforward for any qualified professional to install.