Returns & Exchanges
At Balterley, we want you to be completely satisfied with your home furnishings. If a piece isn't the perfect fit for your space, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal or contact our concierge team with your order number and the reason for your return to receive a Return Authorization.
Prepare the Item
Carefully repackage your items in their original boxes with all protective padding and hardware included to ensure safe transit back to our warehouse.
Schedule a Collection
Affix the provided prepaid shipping label to the package and drop it off at an authorized carrier location or schedule a home pickup for larger furniture pieces.
Receive Your Refund
Once our quality control team inspects the returned item, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing